If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 15 days of the original purchase of the product.
To be eligible for a return, please make sure that:
• The product was purchased in the last 15 days
• The product isn’t used or damaged
• You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
Send the product with its original packing and the receipt or proof of purchase, to:
Pol. Ind. PLAZA
C/ Bilbilis 18, Bloque A
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Tens.
The prices indicated on each product page may not be inclusive of all applicable taxes, depending on the Country of destination. Delays at customs are unlikely, but if they occur this may delay your shipment.
If you received a damaged product, please notify us immediately for assistance.
If you have any questions about our Returns and Refunds Policy, please contact us: